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Leading provider of healthcare business process and technology solutions
WHat we do
REVENUE CYCLE MANAGEMENT FOR CLINICS, HOSPITALS AND HEALTHCARE SYSTEMS
We help hospitals and health systems enhance revenue, focus on delivering high-quality care, and improve patient experience.
Health Care Systems
Medical Billing Companies
Dental Service Providers
Health Plans
FirstVertex equips health systems, aiding their transition to value-based care through knowledge and support, addressing industry challenges effectively.
Improve provider finances, expand market share, and embrace innovative revenue cycle management for enhanced outcomes for providers and your organization.
Maximize dental office revenue, reduce claim denials, and improve patient satisfaction. Our tailored solutions bring joy to practice managers and leaders.
Technology-driven Revenue Cycle Services for Healthcare Providers
OUR SERVICES INCLUDE
Front End Revenue Cycle
1. Patient Scheduling and Appointment Management 2. Eligibility Verification 3. Prior Authorization 4. Patient Registration/Patient Demographics
Mid Revenue Cycle
1. Charge Entry & Charge Audit 2. Medical Coding Services 3. Revenue Integrity 4. Medical Coding Audit 5. Clinical Documentation Improvement
Back-End Revenue Cycle
1. Remittance Processing 2. Accounts Receivable 3. Denial Management 4. Credit Balance
Consultative Support
1. Manage the collection, posting, and administration of account payments 2. Submit claims and engage in follow-ups with insurance companies 3. Investigate unresolved issues such as aged accounts receivable, claim denials, and coding discrepancies 4. Assume the role of a client liaison, providing regular status updates 5. Generate detailed weekly reports on account activities and resolutions
Customer Support
FirstVertex specializes in inbound call center outsourcing, efficiently managing incoming customer calls for product and service support. Businesses benefit from reduced costs in staff training, facility maintenance, and insurance. We handle customer calls on behalf of our clients, ensuring compliance with service level agreements
Tele Marketing Services
Telemarketing involves direct communication over the phone to promote products or services, aiming to generate leads and drive sales. FirstVertex excels in outbound sales call center services, deploying skilled and experienced agents to enhance your product or service sales. Our industry professionals ensure a high return on investment (ROI) for your business.
Results oriented
Success through our unique approach
- Enhance satisfaction & streamline operations
- Maximize timely deliverables
- Reduce denials and improve revenue
Case Study
Improve your collections
How we do it
We are industry leading experts
FirstVertex empowers the growth and success of hospitals, healthcare systems, medical groups, medical billing companies, health plans, and specialized RCM software and service providers. Employing a technology-driven and people-centric strategy, we revamp your business processes by incorporating scalability, implementing best practices, and leveraging our process automation platform. This ultimately aids you in attaining leading positions in clinical, administrative, and financial performance.
- Daily/Weekly/Monthly Reports
- 24/7 Call Center Support
- Training
- QA Department
- Managing Resources
- Client Communication
- Fully Equipped Call Center Environment
Reach out and let's chat
Feel free to reach out by phone, email, or mail, or even stop by for a chat. We’re here and ready to assist you in any way possible.